The contact buttons don’t always work on every device. If they are not working for you, here is how to contact us and schedule your appointment.
41 Clayton St. #300, Asheville, NC 28801
The contact buttons don’t always work on every device. If they are not working for you, here is how to contact us and schedule your appointment.
41 Clayton St. #300, Asheville, NC 28801
Plus Answers To Your Frequently Asked Fee & Insurance Questions
Give us a Call:
Resilient Mind is intentionally small — and that’s by design.
We’re not a large behavioral health organization. We don’t have a billing department, an after-hours call center, or a team of administrators managing your account. What we do have is a small group of clinicians who give a damn about the people they work with, and a practice structure built to support that.
That means a few things are worth knowing before you get started:
There may be gaps in availability, longer waits for certain services, and moments where the answer to a logistical question takes a day to come back. That’s not indifference — it’s the reality of a small, intentional practice prioritizing depth over volume.
We do our best to walk you through what to expect before your first appointment. But if something comes up that feels unfamiliar compared to larger practices you’ve worked with before, we’d rather you ask than assume something’s wrong.
We’re glad you’re here. We just want to set you up for success and transparency.
We go beyond counseling to create a safe, inclusive, and supportive space
where every individual feels valued and understood.
Client Faith
With a 4.9+ rating on Google, our clients consistently share how supported, valued, and truly understood they feel throughout their journey.
Confidential Care
Your privacy is our top priority. Every session follows strict HIPAA-compliant practices, ensuring a safe and confidential space to share openly without worry.
Diverse Voices
We proudly serve neurodivergent, LGBTQIA+ & BIPOC communities, creating a truly inclusive environment where every identity is welcomed.
We believe in clear and upfront pricing, so you know exactly what to expect
as you begin your therapy journey.
At Resilient Mind Counseling, we believe that healing begins with connection. Our mission is rooted in creating a safe, affirming, and inclusive space where every client feels seen, heard, and supported.
Clear and transparent pricing for services, designed to support
your mental health with professional and accessible care.
We will happily provide you with a superbill for Out Of Network benefits. You will submit
this on your behalf to your insurance provider for potential reimbursement.
Starting therapy is a personal decision, and the right time is the one that feels best for you. Whether you’re seeking clarity, healing, or simply someone to listen, our team is ready to walk alongside you at your pace
NO PRESSURE. NO JUDGMENT. JUST SUPPORT WHEN YOU NEED IT MOST.
Your right to clear, upfront information about the cost of care
Under the No Surprises Act, health care providers are required to give clients who are self-pay or not using
insurance a Good Faith Estimate (GFE) of the expected cost of services.
We believe transparency matters. This policy is here to help you understand what a Good Faith Estimate is,
when it applies, and what your rights are.
A Good Faith Estimate is a written estimate of the expected charges for mental health services when you are:
The estimate is based on the services you and your provider agree to at the time it is created.
Your Good Faith Estimate may include:
Please note: therapy is not always predictable. Your needs, goals, or session frequency may change over time, which can impact the total cost of care.
If you receive a bill that is $400 or more higherthan your Good Faith Estimate, you have the right to dispute the bill.
You can initiate a dispute through the U.S. Department of Health and Human Services (HHS). Information on how to do this will be provided with your estimate.
We accept payment through a HIPAA compliant payment processing software.
This ensures that your financial information remains encrypted and protected.
To find out what your insurance may cover, contact your insurance and ask if you have out-of-network mental health coverage.
You may also want to mention the type of license that I have to ensure services with my type of credential are covered.
Other things you may want to ask about are:
Contact me if you would like more guidance on how to figure out what your insurance will cover.
Every client will receive a Good Faith Estimate. The Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill.
The Good Faith Estimate is not a contract and therefore does not require you to obtain the items or services provided by Resilient Mind Counseling PLLC. The foundation of a good therapeutic relationship between a client and therapist is the client’s right to autonomy and self-determination. Therefore, you (as the client) have the right to terminate services at any time.
If you are billed for more than the Good Faith Estimate, you have the right to dispute the bill.
You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available.
You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill.
There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on the Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.
To learn more about disputes and get a form to start the process, go to www.cms.gov/nosurprises or call 1-800-985-3059.
For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 1-800-985-3059.
We can provide a monthly superbill that you may submit to your insurance for potential reimbursement.
To cancel a scheduled Counseling session, a minimum of 24 hours in advance of your session is required. If prior and timely notification is not given, you will be charged the full session fee for the missed session.
Sometimes the hardest part is getting started. We’re here to make it easier with a free consultation—just a conversation, no pressure, only support.
