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41 Clayton St. #300, Asheville, NC 28801
102 Commonwealth Ct, Suite B, Cary, NC 27511
Have more questions? You can schedule a free consultation to learn more.
You have questions, we have answers. If you can’t find what you’re looking for in our FAQ section below, use our online submission form.
Take your time to read through this website. If you sense that we may be a good fit based on what you are reading, you can call us.
During a free phone consultation, you can ask one of our therapists about how they have helped other people like you before, ask how they work as a therapist, or any other questions you may have that are specific-to-you. You’ll also be able to tell them what’s up, and you and one of our therapists can decide together how they can help.
It will usually take a couple of sessions to feel comfortable and develop a relationship. During the sessions, you’ll be able to understand how comfortable you feel in sessions. Our approach is not going to work for everyone. What’s most important is that you find someone who you feel is the right fit for you. We can explore that together.
If something feels overwhelming or even terrifying to discuss, that’s actually very normal. It can often feel difficult to talk about some things. During sessions, your therapist will never push you to talk about things that are too painful for you to talk about. They will be there to guide you towards discovering what feels comfortable for you to share. Working at your pace, together you can look at the tough stuff if you’re ready.
You can also share with them that you are nervous to open up about something, and you and your therapist can talk about that too. Whatever is present for you. Whatever you are going through. Bring that to session and you can explore that together.
If you open up, we will not think you are crazy. We will think you are someone who’s very courageous. Many clients have had the same fear (that people would think they are crazy).
Through our own life journeys and working with clients, we know how “normal” your experience is.
You’re not being dramatic or “too much.” Nothing you can say will cause us to judge you.
We know nobody’s perfect. We all struggle. We all suffer in different ways.
Whatever it is you’re going through, we provide a safe space where you can feel heard and supported without judgment.
You might already know that you want to share sensitive information about your loved ones and you don’t want them to find out what you’ve said. So we want you to know that unless there is an imminent danger to yourself or someone else, everything you share is completely confidential.
There is nothing more important than your privacy.
You can rest assured that you can talk about anything without fear of that information getting out.
If you have specific questions about how confidentiality works, you can ask during your free phone consultation or anytime during your work with your therapist.
You might be asking about how long therapy will take because you are currently struggling and want relief fast.
If this is true for you, we want you to know that on average, new clients start seeing small amounts of growth after the first few sessions.
By that point, they feel a little more calm and hopeful that healing is possible.
The total duration of therapy varies from client to client. Most of our clients tend to stay with us for longer than 12 months to be enough to work through the deep issues that are holding them back. While other clients may feel more supported without longer-term therapy.
We will work together to find the length of time that works for you.
Overall, you can think of the first session as a structured assessment that helps your therapist get to know you and the challenges that brought you into treatment. They’ll invite you to share more about yourself, and you can also talk about what’s worked or not worked for your mental health in the past.
Some questions that your therapist might ask during a first session include:
You can ask your therapist questions as well. You might be curious about their experience or how future sessions work.
The most important part of a first session is that you see if you feel your therapist is a good fit for you. If you feel supported, seen, and at ease with them, you can discuss if you’d like to meet again.
We’re here to talk during a free phone consultation where you can tell a therapist what’s up and decide together how they can help.
Call us today to get your free phone consultation at (828) 515-1246 or Contact Us.
A Good Faith Estimate is a written estimate of the expected cost of therapy if you are paying out of pocket or not using insurance.
You will receive one if you are self-pay, not using insurance, or if you ask for one.
No. Therapy needs can change over time. The estimate is meant to give you a general idea of costs, not a guaranteed total.
Yes. You can request a Good Faith Estimate before starting therapy or at any point during services.
If your bill is $400 or more higher than the estimate, you have the right to dispute the charge through the U.S. Department of Health and Human Services (HHS).
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We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to